Friday, April 13, 2007

Internet Explorer crashes when you try to open a new Internet Explorer


you try to open a new Microsoft Internet Explorer window after you
close a previous Internet Explorer window, Internet Explorer crashes.

This problem occurs when the previous Internet Explorer window displayed one or more XSL transformations.


problem occurs when the Microsoft XML Parser version 3.0 (MSXML 3.0)
throws an access violation during the XSL transformation. The access
violation is caught by error handling. However, the Internet Explorer
threads remain corrupted. When the Internet Explorer threads are
corrupted, Internet Explorer crashes the next time that you try to open
a new Internet Explorer window.


supported hotfix is now available from Microsoft, but it is only
intended to correct the problem that is described in this article. Only
apply it to systems that are experiencing this specific problem. This
hotfix may receive additional testing. Therefore, if you are not
severely affected by this problem, we recommend that you wait for the
next MSXML 3.0 service pack that contains this hotfix.

resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site: (
In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support
costs will apply to additional support questions and issues that do not
qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later
file attributes) that are listed in the following table. The dates and
times for these files are listed in Coordinated Universal Time (UTC).
When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (

Description of the standard terminology that is used to describe Microsoft software updates


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